What is video conferencing?

Video conferencing is a collaborative communication tool which allows two or more individuals or groups to communicate in real time audio & video across distances through a broadband Internet connection.


The video conferencing service offered by OSHKI is geared towards distance education, that is, bringing remote students into the classroom for face-to-face participation during on campus sessions.

Other video conferencing uses can include:

  • General meetings
  • Virtual conferences
  • Project coordination
  • Recruitment
  • Professional development
  • Webcast live events

Booking a Video Conference

To reserve the equipment for a video conference please contact the Help Desk.

Technical Support

For all technical video conferencing support or inquiries please contact the Help Desk.

  • If OSHKI is initiating the call we need to know the far site(s) IP address.
  • It is important to have phone numbers of the far site so that if we have trouble connecting we can communicate with the remote site.
  • Typically the connection is made 15 minutes ahead of time. This provides an opportunity to troubleshoot any problems that may arise.


  • Polycom Viewstation 512K video conferencing system (mobile)
  • Point-to-point calls via IP only
  • Multi-point calls via K-Net video conferencing bridge

K-Net Video Conferencing Services

OSHKI's video conferencing facility is part of the Kuh-Ke-Nah Network (K-Net).  Being part of this network ensures OSHKI’s video conferencing facility has access and quality of service (QOS) to K-Net's video bridge for connecting video conferences to First Nations communities.

To learn more visit K-Net Services.

Frequently Asked Questions

I can't make it to my on campus classes.  Can I use videoconferencing?

Yes, provided you can access a videoconferencing facility in your community.  Most communities have videoconferencing equipment available in the band office, school, or nursing station. To request a videoconference, please make arrangements with your community prior to booking with OSHKI.

How does it work?

Each participant has a video camera, microphone, monitor, and hand-held remote control connected to their videoconferencing unit. A point-to-point conference involves two parties and is akin to a telephone call. As the two participants speak to one another, their voices and image are carried over the network and delivered on the remote end. A multipoint videoconference involves three or more locations and frequently requires a video conferencing bridge.

What is needed to videoconference?

The required elements for a successful videoconference are a broadband Internet connection, a videoconferencing unit, and remote participants that meet the same requirements.  Prior to your scheduled videoconference start time, power on all the equipment 15 mins beforehand.

How do I use the Polycom remote control?


How do I make a call using the Address Book?

  1. Pick up the remote. A screen similar to this will appear:

  2. Use the directional keys to place the yellow highlight box around the Address Book and press Enter.
    A screen similar to this will appear:

  3. Once again, use the directional keys to place the yellow highlight box around the Address Book and press Enter.
    A screen similar to this will appear:

  4. You can use the alphabetic tabs therefore to jump up or down the list 20 entries at a time. Once you are in the right group, move the yellow highlight box to the entry you are looking for and press Enter. The unit will immediately begin dialing your call.

How do I answer an incoming call?

The system is generally in auto answer mode to allow for incoming calls.
For all other systems you will have to manually answer the incoming call. Here’s how:

In addition to the ringing sound, a dialog box similar to this will appear:


The highlight box will already be around the “Yes”. Press the Enter button if you want to accept the call. Move the highlight box to “No” and press the Enter button if you DO NOT want to accept the call.

How do I hang up a call?

Press the green "CALL _ HANGUP" button twice.

I'm having audio problems.

No Audio: Sent or Received

  • Make sure tv monitor volume is turned up.
  • Make sure microphone pod is not muted.

Audio Feedback/Echo

  • Keep microphone pod away from tv monitor.

I'm having video problems.

No Video: Sent or Received

  • Make sure tv monitor is turned on.
  • Make sure tv monitor is on the correct video input (usually input #1).
  • Make sure correct camera source is selected (if using more than one camera).
  • Make sure cable connections are secure on back of system and on tv monitor.

Video Slow/Breaking Up

  • This is caused by a slow Internet connection.  Contact your community ISP or K-Net for troubleshooting.